FAQs

How can I contact you?

Please send us an email at contact@instantswimwear.com if you have any questions or queries!

What size should I order?

We have created a sizing guide to find your perfect fit which can be viewed here, or send us an email so we can help you personally find your best fit!

Do you ship to my country?

We ship worldwide! Shipping rates vary depending on location.

How should I wash my swimwear?

Wash by hand or separately on a cold cycle. Do not tumble dry or iron.

How much is delivery?

We offer Free Tracked Delivery on all orders (3-4 working days), or Tracked Express Delivery for £3.99. All items will require a signature on delivery. 

​​Do you accept returns and exchanges?

If you find your item isn’t fitting quite right, we are more than happy to do an exchange by issuing you store credit to the value of your swimwear if the following is met:

  • Items must be in new/unused condition with all hygiene labels and tags attached
  • Items must be returned within 28 days of purchase date
  • Items must include receipt of purchase/ order number 
  • Items must have been bought at full-price

All returns/exchanges must be made through our returns portal. Items returned to us that have not been processed through the returns portal first will not be credited.

Once you have made a return request, our customer service team will review your request and get back to you shortly with a returns address. Once the item/s have been received, you will receive your credit via gift card (item price excluding original shipping cost). Your gift card will be in GBP and will not expire.

 

Please Note:

Returning items are not eligible for refunds unless the item is faulty or damaged. In this case, Instant Swim will replace your item, subject to stock availability. If the item is not in stock at the time of request, you will automatically be refunded to your original payment method. The faulty item must be returned to us in original packaging, with all labels and hygiene stickers attached. Please contact us at contact@instantswimwear.com if your item is faulty or damaged.

Sale items/ items on offer are final sale and are not eligible for return for store credit.

All returns must be sent back in their original condition (new, unworn condition and with all original tags and hygienic liners attached). For sanitary reasons please keep underwear on when trying on swimwear. We reserve the right to reject any return that shows signs of wear or do not meet the above criteria.