FAQs
Christmas Period
-
Yes, items bought from our Black Friday sale onwards (20th Nov) can be returned for store credit or exchanged up until the 11th January 2025. Refunds remain as normal (14 days).
-
We expect orders to take an extra 1-2 days to process during this time! You will receive a tracking email as soon as it's dispatched.
-
Items at 20% off or less can be returned or exchanged as normal (within our normal time frames).
Items up to 35% off can be returned for store credit or exchanged.
Items at 40% off or more are FINAL SALE. These cannot be returned.
Product
-
We always use sustainable, chlorine-resistant swimwear fabric to make our swimsuits. Our fabrics are created from recycled waste such as fishing nets, fabric scraps & industrial plastic.
-
Our ECONYL® fabric is created from regenerated ocean plastic, such as abandoned fishing nets and industrial plastic. Not only does this help to remove waste from the oceans, but it also reduces the amount of new materials produced. Our recycled fabric reduces the global warming impact of nylon by up to 90% compared with the material from oil.
-
Wash by hand or separately on a cold cycle, and air dry in the shade. Do not tumble dry or iron.
-
Products labelled 'Longevity-Eco' are longer lasting in chlorinated water. These items are specially designed to hold their colour and shape after 100s of hours in chlorine. Luxe-Eco pieces are also chlorine-resistant, but slightly softer and stretchier, designed for comfort.
-
No, our swimsuits don’t have any padding inside. However the fabric is thick and always double-lined, many customers find this provides adequate support.
-
Many of our customers have had their Instant Swim swimsuits for over 2 years! It does depend on how frequently they are worn, however we estimate when wearing multiple times per week, our swimsuits should last at least 1 year.
-
Yes! Our swimsuits are designed for swim training. The fabrics we use are all ultra-chlorine resistant and perfect for time spent in chlorine.
-
Yes! We have many customers who are divers, waterpolo players, open water swimmers, and just about any swim-related activity you can think of! Our swimsuits are designed to hold up under pressure.
-
Our colours shouldn’t fade, however it often depends on the care of the swimsuit. We recommend washing your swimsuit with cool water after each use and leaving to dry in the shade. Try to avoid leaving them in the sun, or letting them soak in strong chlorine for an extended period of time. If you have any colour-related issues, please contact us as quickly as possible!
-
We know our swimsuits are a little pricey, however we trust that as soon as you feel them you will understand why! Our swimsuits are designed to last, and when considered from a ‘price-per-wear’ perspective, we believe they work out cheaper than the more budget-friendly alternatives on the market.
Sizing & Fit
-
Please check our size chart and size gallery to help you find your size. For personalised help, chat to an expert by emailing support@instantswimwear.com. Orders can be exchanged if they don’t fit quite right!
-
Each style is slightly different, however most of our swimsuits have medium bum coverage. For more coverage, we would suggest sizing up!
-
We can easily exchange your order if it's not the right size for you. Please find our returns portal here to get started! Don't hesitate to contact us if you need help.
-
We love helping our customers find their perfect swimsuit, just send us an email at support@instantswimwear.com!
Shipping & Delivery
-
We ship worldwide! Shipping rates vary & will be calculated at checkout.
-
We offer Royal Mail Tracked Shipping for £2.95 on UK orders (3-4 working days), or Express Shipping (24 hours) for £3.99.
For international orders, we offer Standard Tracked Shipping (times will vary depending on destination country) or DHL Express Shipping (3-5 working days).
-
For orders to the EU under €150, we cover the cost of customs duty for you. If your order exceeds €150, there may be extra duties to pay.
For orders to Australia & US, there should not be any duties to pay.
-
Yes! We ship all of our orders tracked no matter the location.
-
If you are in a hurry, we recommend ordering with Express delivery. In the UK, this will usually arrive next day. For international orders we suggest using DHL Express, which can arrive in as quickly as 3 working days.
-
Our UK orders should arrive within 2-5 working days. For international orders, please wait 7-10 working days.
Returns & Exchanges
-
Yes! We have a super easy returns and exchange process. You can find our returns portal here.
-
Yes, we offer refunds as long as your return meets our requirements. You can find more info here.
-
We don't offer free returns at this time, however it is something we are working on! Currently, all returns must be paid by the customer.
-
Yes! You can exchange the size, colour or style, as long as the item is of the same price.
-
We don't accept refunds on sale items, however you can return for store credit or exchange as long as your return meets our requirements.
-
We don’t currently offer free returns, so you would need to return using your preferred courier. Our team will work with you to make sure your return is received at our warehouse with no issues.
Company Info
-
Instant Swim is located just south of London, England.
-
Instant Swim was founded in 2020 by swimmer and sustainability enthusiast Rosanna Arnold.
-
Instant Swim does not currently have any retail or pop-up stores.
-
After many years as a competitive swimmer, our founder launched Instant Swim to provide a sustainable alternative to swimmers worldwide.
Our mission is to provide a sustainable swimwear option that is not only practical for swimming but flattering and fashionable too. Creating this type of swimwear sustainably is always a challenge, but we believe slow fashion is the future and we aim to do everything we can to work towards a greener planet.
Other
-
Yes! You can pay in instalments with your chosen pay later method- Klarna or Clearpay.
-
Of course! You can find our reviews here, where you can see lots of our amazing customers in our swimsuits. All of our reviews are verified purchases.
-
No problem, please email us at support@instantswimwear.com to chat to an expert. We aim to respond within 48 hours or less!